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Terms & Conditions

OBSERVE: Key legal and operational terminology must be defined for clarity and enforceability.

  • Operator: The entity responsible for providing and managing sky-city-casino via sky-city-nz.com. For the NZ market, this refers to Silvereye Entertainment Limited (Malta) and SkyCity Entertainment Group (Auckland, NZ), operating under Malta Gaming Authority license MGA/B2C/880/2021 (active to 2025).
  • User/Player: Any individual who registers for or uses services on sky-city-nz.com, subject to eligibility criteria.
  • Account: A personalized access profile created by the User on sky-city-nz.com for participation in casino activities.
  • Bet: A monetary stake placed by the User on a casino game or event.
  • Bonus: Promotional credits or offers provided by the Operator, subject to specific terms and wagering requirements.
  • Wager: The act of staking real or bonus funds on eligible games.
  • Deposit/Withdrawal: The process of transferring funds into/out of a User's sky-city-casino account.
  • Terms: This legally binding agreement between the User and the Operator governing all use of sky-city-nz.com.

EXPAND: Definitions ensure clarity in rights, obligations, and enforcement scope. Implicitly covers all real-money and promotional play.

REFLECT: This section ensures Users have a clear understanding of terminology used throughout the Terms, supporting informed consent and compliance.

Account Registration

OBSERVE: NZ law mandates a minimum age of 18 for gambling. Account creation involves identity verification per anti-money laundering (AML) and KYC regulations.

  1. Eligibility:
    • Users must be at least 18 years old and legally permitted to gamble in their jurisdiction of residence.
    • Registration is restricted to individuals physically located in New Zealand or in other regions where online gambling is lawful and not prohibited.
  2. Registration Process:
    • Users must complete the online registration form on sky-city-nz.com, providing accurate personal details (name, date of birth, contact information).
    • Email verification is required. Users must activate their account via a link sent to their registered email address.
    • KYC (Know Your Customer) documentation, such as government-issued ID and proof of address, may be requested at any time, particularly before withdrawals.
  3. User Obligations:
    • Users are responsible for ensuring the accuracy and completeness of all information provided.
    • Users must maintain the confidentiality of their login credentials and are liable for all activity conducted through their account.
    • Accounts found to be fraudulent, duplicate, or in breach of these Terms may be suspended or terminated at the Operator's discretion.

REGIONAL COMPLIANCE NOTE: NZ-specific AML/CFT Act compliance and identity verification procedures are strictly enforced for all Users.

Betting & Gameplay Rules

OBSERVE: Betting must be fair, transparent, and conducted under rules consistent with NZ and MGA standards.

  1. Bet Placement:
    • Users may place bets on available games within defined minimum and maximum limits, which are detailed on each game page.
    • All bets are final once confirmed by the system; modifications or cancellations are not permitted after acceptance, except in case of technical error as determined by the Operator.
  2. Gameplay Conduct:
    • Users must not engage in cheating, collusion, or use of unauthorized software/tools.
    • Abuse, harassment, or offensive behavior in live casino, chatrooms, or towards staff will result in immediate account action, including suspension or closure.
    • Fraudulent activity, including use of false identities or payment methods, is strictly prohibited and may be reported to relevant authorities.
  3. Game Rules:
    • Each game is governed by its specific rules, available on the respective game interface. In case of discrepancy, the official game rules prevail.
    • Results are determined by certified RNG (Random Number Generator) or approved live dealer procedures.

REFLECT: These provisions ensure integrity and fairness, aligning with regulatory best practices and protecting all parties.

Bonus Terms

OBSERVE: Regulatory requirements mandate transparency in bonus conditions, prevention of abuse, and fair promotion practices.

  1. Bonus Activation:
    • Bonuses are credited subject to specific eligibility criteria, as detailed in each promotion.
    • Bonus funds and free spins must be activated within the specified timeframe, typically 30 days unless otherwise stated. All timeframes extend to 2025 where applicable.
  2. Wagering Requirements:
    • Bonuses must be wagered a minimum number of times (e.g., 35x bonus amount) before withdrawal of winnings is permitted. Requirements are disclosed per promotion.
    • Only bets placed on eligible games contribute towards wagering requirements; excluded games are listed in promotional terms.
  3. Prohibited Actions:
    • Bonus abuse, including the use of multiple accounts or exploitation of system loopholes, is strictly prohibited.
    • Combining bonuses or stacking promotional offers is not permitted unless expressly authorized by the Operator.
    • Operator reserves the right to withhold or reclaim bonus funds in cases of suspected abuse or rule violation.

REGIONAL COMPLIANCE NOTE: Bonus terms and promotional conduct fully comply with NZ Gambling Act and MGA standards for consumer protection and transparency.

Payments & Withdrawals

OBSERVE: Payment operations must be secure, transparent, and compliant with AML/CFT and responsible gambling standards.

  1. Deposit Methods:
    • sky-city-casino accepts deposits via credit/debit cards, e-wallets, and supported cryptocurrencies. Method availability may vary by region.
    • Minimum and maximum deposit limits are specified on the payments page. Deposits are credited instantly, subject to verification.
  2. Withdrawal Methods:
    • Withdrawals are processed using the same method as the deposit where possible, in accordance with AML policies.
    • All withdrawal requests are subject to KYC verification. Processing times typically range from 1 to 5 business days, not exceeding 10 business days under normal circumstances.
    • Maximum withdrawal limits may apply per transaction, per day, or per month as detailed on sky-city-nz.com.
  3. Fees:
    • sky-city-casino does not charge fees for standard deposits or withdrawals. However, Users' payment providers may levy their own charges.
  4. Refunds and Reversals:
    • Refunds for erroneous bets or bonus misallocations are reviewed on a case-by-case basis and may require additional verification.
    • Bets placed with real or bonus funds are considered final and cannot be reversed, except in the event of technical malfunction or clear operator error.

REGIONAL COMPLIANCE NOTE: All transactions adhere to NZ AML/CFT legislation, and no cash payments are accepted. Funds are safeguarded in accordance with MGA licensing obligations.

Limitation of Liability

OBSERVE: Legal protection for the Operator must be balanced against user rights under NZ and Maltese law.

  • Operator Obligations: sky-city-casino is committed to offering fair, accurate, and uninterrupted gaming services, using certified RNGs and secure technology.
  • Exclusions: The Operator is not liable for losses resulting from technical failures, network interruptions, unauthorized account access, or force majeure events beyond its control.
  • Maximum Compensation: In no event shall the Operator's liability exceed the amount of the bet or wager placed by the User in respect of which the liability arose.
  • No Warranty: No warranty is given as to the uninterrupted, error-free operation of sky-city-nz.com or the continued availability of all games.

REFLECT: Limitation clauses are essential for risk management and are drafted to withstand regulatory scrutiny in both NZ and Malta.

Intellectual Property Rights

OBSERVE: Legal protection for all content, software, and trademarks is required under international and NZ law.

  • All content, software, and materials on sky-city-nz.com are the exclusive property of the Operator and its licensors.
  • Users are strictly prohibited from copying, reproducing, distributing, or creating derivative works from any part of the site without prior written consent.
  • The sky-city-casino name, branding, and related marks are protected trademarks and may not be used except in connection with legitimate participation on sky-city-nz.com.

REFLECT: This section safeguards the Operator's intellectual property and provides clear notice of legal restrictions to Users.

Privacy & Data Protection

OBSERVE: Data processing must comply with the NZ Privacy Act 2020 and the EU GDPR (as per MGA obligations).

  • All personal information is collected, stored, and processed in accordance with the sky-city-casino Privacy Policy, available on sky-city-nz.com.
  • By using the site, Users consent to the use of their data for account management, regulatory compliance, and service provision.
  • Users may exercise data access and correction rights in accordance with applicable law.

REFLECT: Brief reference ensures Users are aware of their privacy rights while directing them to the full Privacy Policy for further detail.

Changes to Terms

OBSERVE: Users must be informed of any changes to protect their contractual rights.

  • The Operator reserves the right to amend these Terms at any time, with changes taking effect upon publication on sky-city-nz.com or as otherwise communicated.
  • Users will be notified of material changes via email or prominent site banner at least 7 days prior to implementation.
  • If a User disagrees with the revised Terms, their sole remedy is to discontinue use of sky-city-nz.com and close their account.

REFLECT: Change notification procedures ensure compliance with consumer protection regulations and maintain transparency.

Termination & Suspension

OBSERVE: Clear grounds and process for account closure are required by law and for operational integrity.

  1. Grounds for Termination/Suspension:
    • Violation of these Terms, fraudulent activity, provision of false information, or breach of applicable law.
    • Regulatory request or court order.
    • Responsible gambling concerns (e.g., self-exclusion request, suspected problem gambling).
  2. Procedure:
    • The Operator will notify the User of suspension or closure by email, providing reasons where legally required.
    • Any remaining account balance, less applicable deductions, will be refunded to the User via approved payment method, unless prohibited by law or regulatory order.
    • Appeal or review procedures may be available as detailed on sky-city-nz.com.

REFLECT: This section ensures Users understand their rights in the event of termination while protecting the Operator's ability to enforce compliance and uphold regulatory obligations.

Governing Law & Jurisdiction

OBSERVE: Multi-jurisdictional operation requires clear legal authority and dispute mechanisms.

  • These Terms are governed by the laws of New Zealand and, where applicable, the laws of Malta as the licensing jurisdiction.
  • Any dispute arising from or related to these Terms, or the use of sky-city-nz.com, shall be resolved through good faith negotiations, failing which the matter may be referred to arbitration in Auckland, NZ or under Malta Gaming Authority procedures, as appropriate.
  • The courts of New Zealand and Malta (as applicable) shall have non-exclusive jurisdiction.

REFLECT: This section provides Users and the Operator with clarity on applicable law and efficient dispute resolution mechanisms.

Contact Information

OBSERVE: Users must be able to contact the Operator for support or legal queries.

  • Customer Support: Email: support@sky-city-nz.com
  • General Enquiries: Email: info@sky-city-nz.com
  • Website: https://sky-city-nz.com
  • Mailing Address: Not specified; regional offices include Malta (Silvereye Entertainment Limited) and New Zealand (SkyCity Entertainment Group, Auckland).
  • Company Registration: Silvereye Entertainment Limited, Malta, Company Number: C97463

REFLECT: Complete and accurate contact details ensure Users and authorities can reach the Operator as required by NZ and MGA regulations.