Contact Us
sky-city-casino, operating exclusively under sky-city-nz.com, is committed to providing clear, accessible, and fully compliant contact channels for all users in New Zealand, in accordance with the Gambling Act 2003 and relevant international standards. This page details all available contact methods, legal obligations regarding user communication, and the protective procedures in place to ensure all inquiries and complaints are managed in strict compliance with NZ regulations and the Malta Gaming Authority (MGA) licensing requirements.
Our Contact Channels (System 1/LoT-Observed Data Integration)
- Email Support (24/7):
- General Support: support@sky-city-nz.com
- General Inquiries: info@sky-city-nz.com
- Live Chat: Accessible via the sky-city-nz.com website, available 24/7 for real-time assistance.
- Contact Form: Complete the secure online form below to submit your request directly to our support team.
- Corporate and Regulatory Contacts: sky-city-casino is operated by Silvereye Entertainment Limited (Malta), licensed by the Malta Gaming Authority (MGA/B2C/880/2021, valid to 2025), and is part of SkyCity Entertainment Group (Auckland, NZ). Regional office contact details are available upon formal request, in accordance with privacy and corporate governance policies.
Contact Form (User Submission, System 1/LoT-Compliance)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal Obligations and User Rights (System 2/LoT-Reflective Analysis)
- Right to Timely and Transparent Communication: In accordance with NZ Gambling Act 2003 and MGA regulations, sky-city-casino (sky-city-nz.com) must ensure that all users receive timely, accurate, and transparent responses to all inquiries and complaints. Our stated policy is to respond within one business day, with 24/7 access to live support, ensuring compliance with industry standards and user protection mandates.
- User Data Protection and Confidentiality: All contact information submitted via email or contact forms is processed in strict accordance with the NZ Privacy Act 2020 and EU GDPR (as applicable via Malta operations). sky-city-casino guarantees secure handling of personal data, with access limited to authorized personnel and no disclosure to third parties except where required by law or regulatory authorities.
- Complaints, Dispute Resolution, and Escalation Procedures: Users have the right to submit complaints or disputes via any listed contact channel. If an issue is not resolved satisfactorily within the stated timeframe, users may escalate their complaint to the Malta Gaming Authority (MGA) using the license reference MGA/B2C/880/2021, valid through 2025. Comprehensive dispute procedures are available upon request, and users are informed of their right to seek independent adjudication.
- Responsible Gambling and Support Access: sky-city-casino provides explicit access to responsible gambling resources and helplines in New Zealand. Any inquiries regarding problem gambling will be treated with urgency and confidentiality, and users will be directed to appropriate local support services.
Legal Disclaimer (System 2, CCoT-Optimized): All communications with sky-city-casino through sky-city-nz.com are logged for regulatory review and quality assurance, as required by NZ law and MGA licensing conditions. Use of these contact methods constitutes acceptance of our Privacy Policy and Terms of Use, both compliant with NZ and EU standards.
Regulatory and Corporate Information (LoT-Integrated, System 2)
- Operating Entity: Silvereye Entertainment Limited (Malta), MGA License No. MGA/B2C/880/2021 (active to 2025)
- Parent Company: SkyCity Entertainment Group, Auckland, New Zealand
- Regional Offices: Malta (Silvereye Entertainment Limited), New Zealand (SkyCity Entertainment Group, Auckland)
- Company Registration Number: C97463 (Silvereye Entertainment Limited, Malta)
- Website: https://sky-city-nz.com
Contact Author: Ethan Williams, Compliance and Content Specialist, sky-city-nz.com
Regional Compliance Note: All contact processes, data handling, and user protections are designed to meet or exceed the requirements of New Zealand law and the Malta Gaming Authority. Users in NZ benefit from local consumer protections and access to regional support resources. The information on this page is current as of 2025 and subject to periodic review for continued compliance.